How It Works: Our 4-Step Process

Navigating the NDIS can feel overwhelming, but it doesn’t have to be.
At Agona, we’ve simplified the journey into four clear steps — designed to help you understand your plan, find the right supports, and achieve your goals with confidence.

Whether you’re starting your first NDIS plan or transitioning from another provider, we guide you every step of the way.

Step 1: Initial Consultation

Understanding You and Your Goals

Our process begins with a personal consultation — either in person, over the phone, or online — depending on what’s easiest for you.

During this conversation, we take the time to:

Understand your NDIS plan, goals, and priorities.
Learn about your current situation, challenges, and what’s most important to you.
Explain how support coordination works and how we can tailor it to your needs.

We call this your “success session” — because it’s where we define what success truly looks like for you.

Step 2: Service Matching

Finding the Right Supports for Your Needs

Once we understand your goals, we start researching and connecting you with the most suitable NDIS providers in your area.

We don’t just hand you a list — we carefully vet providers to make sure they align with your preferences, needs, and funding.

We can help you find:

Allied health professionals (OTs, physios, speech pathologists)
Support workers and carers
Community groups and social programs
Daily living supports like cleaners, gardeners, or transport providers

Our goal is to build a reliable support network around you — one that helps you thrive in your community and move closer to your goals every day.

Step 3: Plan Activation

Turning Your NDIS Plan into Action

After your supports are chosen, we help you activate your plan efficiently and correctly.

This includes:

Setting up service agreements with each provider.
Ensuring your NDIS funding is correctly allocated in the NDIS portal.
Helping you understand how your budget is being used.
Confirming all providers are aligned and ready to deliver the agreed supports.

We handle the administrative side so you can focus on living your life — not chasing paperwork.

Step 4: Ongoing Success

Continued Support and Growth

Your NDIS plan isn’t static — it grows and changes as your goals do.

That’s why we stay connected long after setup, checking in regularly to:

Review your supports and provider performance.
Identify new opportunities for growth and independence.
Prepare you for your next plan review with up-to-date reports and evidence.
Resolve any issues or challenges quickly.

Our ongoing support ensures you’re never left wondering what comes next. We’re here to make sure your NDIS journey continues smoothly — every step of the way.

Our Promise

At Agona, we believe in clear communication, proactive problem-solving, and genuine advocacy.
Our 4-step process is built around one goal — helping you live more independently, confidently, and on your own terms.