Our NDIS Support Coordination Services

At Agona, we provide personalised NDIS support coordination services to help you get the most from your plan. Whether you’re new to the NDIS or need ongoing guidance, our experienced team works alongside you to simplify the process, connect you with the right providers, and help you build the skills for independent living.

Every participant’s journey is unique — that’s why our support coordination is tailored to your needs and NDIS goals. Below are the three levels of support coordination we offer.

Level 1: Support Connection

Building Your Network and Confidence

Support Connection is designed for participants who are just getting started with their NDIS plan or need short-term help to get things moving.

Our coordinators work with you to:

  • Understand your plan and funding categories.
  • Identify the supports you need to achieve your goals.
  • Connect you with trusted local providers and community services.
  • Build your confidence to manage your plan independently.

We make sure you understand each step so you can take control of your NDIS journey from the very beginning.

Level 2: Coordination of Supports

Ongoing Guidance to Keep You on Track

Coordination of Supports provides ongoing help to manage your NDIS plan, especially if you’re using multiple providers or need regular assistance to stay organised.

Our goal is to make sure your supports work together effectively and continue to meet your changing needs.

We can help you:

  • Coordinate a mix of formal, informal, and community supports.
  • Build capacity and decision-making skills to direct your own life.
  • Resolve points of crisis or service gaps quickly and effectively.
  • Review your plan regularly to ensure it’s meeting your goals.

You’ll always have someone by your side who understands your plan, your providers, and your priorities.

Level 3: Specialist Support Coordination

Expert Support for Complex Needs

Specialist Support Coordination is for participants who face more complex challenges — such as high-level behavioural, mental health, or environmental needs.

Our specialist coordinators use a therapeutic and person-centred approach to reduce barriers and help you manage risks safely and effectively.

This level of support includes:

  • Working within a clinical or therapeutic framework.
  • Developing long-term strategies for stability and progress.
  • Collaborating closely with medical and allied health professionals.
  • Ensuring your supports are sustainable, safe, and responsive to your environment.

We provide the experience, structure, and compassion needed to help you achieve greater independence and quality of life.

Why Choose Agona?

  • Prompt Expert Support: We start working with you immediately — no waitlists.

  • Goal-Focused Advocacy: We make sure every provider you engage supports your individual NDIS goals.

  • Transparent Communication: You always know how your funding is being used and what’s coming next.

Our promise is simple: to make your NDIS experience clearer, faster, and more empowering. 

Please feel free to contact us

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